Align to Continuity: keep the flow
DOCUMENT AND COMMUNICATE
Systems need to be monitored and supported: issues registered, priorities set and an appropriate follow-up secured. Equally important is the documentation and communication of this process, as well as building a solutions database. Some issues may trigger the need for enhancements or for system upgrades (see Opteon’s A2B solution) to take you to the next level.
CONTINUOUS AVAILABILITY
To support your business objectives, your integrated system needs to be continuously available. That is the foundation of an optimized business system. Opteon’s Align to Continuity solution ensures systems are kept up to date and are able to execute your (improved) business model at all times.
MONITORING MANAGEMENT
The Align to Continuity solution focuses on business processes management, master data management, customizing and configuration changes, system developments and system monitoring and administration. Key concepts in the approach are:
- Incident management, enabling the IT team to register all incidents reported on the application. Issues can be assigned to individual team members responsible for follow-up and resolution.
- Budgeting and Prioritization to help you set priorities and calculate a budget for the resolution of reported issues.
- Assistance in the implementation of identified issues, using system configuration or development tools.
- Communicating the resolution and assisting users to work with the improved system and ensure the continuity of your SAP solution.
